{"id":300,"date":"2021-07-23T08:31:08","date_gmt":"2021-07-23T08:31:08","guid":{"rendered":"http:\/\/atelier-aletheia.com\/?page_id=300"},"modified":"2022-11-20T18:29:04","modified_gmt":"2022-11-20T18:29:04","slug":"purchasing-process","status":"publish","type":"page","link":"https:\/\/atelier-aletheia.com\/en\/purchasing-process\/","title":{"rendered":"Terms and conditions of use"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>PRODUCTS FOR SALE:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">At www.atelier-aletheia.com you can purchase a selection of products. There is no age restriction.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>HOW TO BUY:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">1. Selecciona tu talla y color. Aseg\u00farate de que la talla elegida es la correcta a trav\u00e9s de la descripci\u00f3n y medidas del producto. Todas las prendas de Aletheia se muestran en las torres centroeuropeas.<\/p>\n\n<p class=\"wp-block-paragraph\">2. Choose the zone where you wish to receive your purchase:<\/p>\n\n<p class=\"wp-block-paragraph\">&#8211;<strong>Zona 1:<\/strong> Espa\u00f1a (excepto Ceuta, Melilla, Baleares, e Islas Canarias).<\/p>\n\n<p class=\"wp-block-paragraph\">&#8211;<strong>Zona 2:<\/strong> Espa\u00f1a (Baleares).<\/p>\n\n<p class=\"wp-block-paragraph\">&#8211;<strong>Zone 3:<\/strong> Germany, Belgium, France, Italy, Luxembourg, Netherlands, Portugal, Austria, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Sweden, Croatia.<\/p>\n\n<p class=\"wp-block-paragraph\">&#8211;<strong>Zona 4:<\/strong> Reino Unido, Estados Unidos de Am\u00e9rica, Canad\u00e1.<\/p>\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n haz clic en &#8220;Comprar&#8221;.<\/p>\n\n<p class=\"wp-block-paragraph\">3. To finalize your purchase, you will enter the secure payment gateway. It is not necessary to have a PayPal account to make the purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">4. Complete the form with your address, billing information and select the payment method.<\/p>\n\n<p class=\"wp-block-paragraph\">5. Si tus datos son validados, el pedido finalizar\u00e1 correctamente y podr\u00e1s ver la confirmaci\u00f3n de la compra con tu n\u00famero de pedido. Tambi\u00e9n recibir\u00e1s esta informaci\u00f3n por correo electr\u00f3nico.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>TO WHICH COUNTRIES DO YOU SHIP?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Aletheia&#8217;s online store sells to all member countries of the European Union and the United States. Sales will be expanded to more countries in the future. Depending on the country of destination, shipping costs will vary.<\/p>\n\n<p class=\"wp-block-paragraph\">Aletheia does not ship to the following areas of the European Union countries: Ceuta, Melilla or Canary Islands (Spain), Heligoland Island and the city of B\u00fcsingen (Germany), Faroe Islands and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione or Lago di Lugano areas (Italy), Channel Islands and Gibraltar (United Kingdom).<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>PAYMENT METHODS:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You can make payments with PayPal, credit or debit card (Visa, MasterCard), and Bizum. It is not necessary to have a PayPal account to make a purchase.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>SHIPPING COSTS:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Shipping costs will vary according to the country of destination and the product. Shipping costs are automatically calculated and reflected on the PayPal payment page. The goods will always travel carriage paid and charged on the purchase invoice.<\/p>\n\n<p class=\"wp-block-paragraph\">We remind you that any customs duties or taxes of the country shall be borne by the customer.<\/p>\n\n<p class=\"wp-block-paragraph\">In the event of a return, shipping costs will not be refunded.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>DELIVERY TIMES:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">La fecha de entrega se calcula a partir del momento en que el pago se haya hecho efectivo. Los env\u00edos de prendas que se encuentren disponibles se entregar\u00e1n en un plazo aproximado de 5 a 10 d\u00edas laborables. Los art\u00edculos que no est\u00e1n en stock se hacen bajo encargo y pueden tardar de 1 a 20 d\u00edas h\u00e1biles en procesarse y enviarse.<\/p>\n\n<p class=\"wp-block-paragraph\">Delivery times are approximate and a delay in delivery does not in any case contemplate a possible claim for damages.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>ORDER TRACKING:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Do not hesitate to ask us for the tracking number of the carrier.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfPUEDO MODIFICAR MI DIRECCI\u00d3N DE ENV\u00cdO UNA VEZ QUE SE HA ENVIADO MI PEDIDO?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Por motivos de seguridad, no podemos cambiar la direcci\u00f3n a la que se env\u00eda tu pedido. En caso de no estar presente en el momento de la entrega, el transportista dejar\u00e1 una nota con informaci\u00f3n sobre c\u00f3mo organizar una nueva entrega o d\u00f3nde puedes recoger tu paquete.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>RETURNS:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If for any reason upon receiving your order you are not completely satisfied with it, you have 15 calendar days from the date of receipt to return it. Returned items must be in their original, unused condition, with all product labels and all accessories included.<\/p>\n\n<p class=\"wp-block-paragraph\">At the moment it is only possible to make a return and it is not possible to change size or color.<\/p>\n\n<p class=\"wp-block-paragraph\">To do so, all you need to do is follow the instructions on the return form that you will find in your package.<\/p>\n\n<p class=\"wp-block-paragraph\">Return shipping costs are to be borne by the customer.<\/p>\n\n<p class=\"wp-block-paragraph\">Returns of products that are incomplete, damaged, spoiled, modified or in any condition by which Aletheia can reasonably believe they have been used, will not be accepted and will be returned to the customer.<\/p>\n\n<p class=\"wp-block-paragraph\">In the event of a return, shipping costs are not refunded.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>HOW TO MAKE THE RETURN:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Insert the item(s) you wish to return and the return form in the original package.<\/p>\n\n<p class=\"wp-block-paragraph\">1. Put the product in the original shipping carton.<\/p>\n\n<p class=\"wp-block-paragraph\">2. Fill out the return form and put it in the box.<\/p>\n\n<p class=\"wp-block-paragraph\">3. Contact the courier of your choice to arrange a pick-up time.<\/p>\n\n<p class=\"wp-block-paragraph\">Remember that you will be responsible for the return shipping costs. Return shipping costs will be subtracted from the total amount of your purchase.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>REFUNDS:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Los reembolsos se abonar\u00e1n a trav\u00e9s del mismo modo en que se realiz\u00f3 el pago original de compra. Al recibir la devoluci\u00f3n, efectuaremos el reembolso lo antes posible. Hay que tener en cuenta que una vez que hemos dado la orden de realizar el reembolso, el proveedor de su m\u00e9todo de pago (PayPal, Visa, Mastercard, etc.) puede tardar entre 7 a 10 d\u00edas laborables. Recomendamos conservar su nota de env\u00edo hasta que haya recibido el reembolso.<\/p>\n\n<p class=\"wp-block-paragraph\">Remember that shipping costs will be subtracted from your refund.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>CUSTOMER SERVICE:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If you have any additional questions you can send an email to info@atelier-aletheia.com. In any case we will try to give you an answer as soon as possible, taking into account that our customer service hours are Monday to Friday from 9:00 to 18:00 (+1 GMT), except holidays.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PRODUCTS FOR SALE: At www.atelier-aletheia.com you can purchase a selection of products. There is no age restriction. HOW TO BUY: 1. Selecciona tu talla y color. Aseg\u00farate de que la talla elegida es la correcta a trav\u00e9s de la descripci\u00f3n y medidas del producto. Todas las prendas de Aletheia se muestran en las torres centroeuropeas. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-300","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of use - Aletheia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atelier-aletheia.com\/en\/purchasing-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of use - Aletheia\" \/>\n<meta property=\"og:description\" content=\"PRODUCTS FOR SALE: At www.atelier-aletheia.com you can purchase a selection of products. 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